This blog contains information on creating award-winning user manuals that customers will benefit from while using their software applications.
https://www.madcapsoftware.com/blog/software-manual-best-practices/
How to Reuse Existing Content to Make a Chatbot
This blog discusses how content can be included when creating a chatbot for your business or industry. The article goes over the definition of a chatbot, examples, and a step-by-step guide to creating an intelligent chatbot using existing content.
https://www.madcapsoftware.com/blog/reuse-existing-content-make-chatbot/