This blog discusses the importance of installation guides for customers, how they are created, who is responsible for them, and the planning process involved in creating the ultimate installation guide.
Best Practices for Creating User-Friendly Software Manuals
This blog contains information on creating award-winning user manuals that customers will benefit from while using their software applications.
https://www.madcapsoftware.com/blog/software-manual-best-practices/
How to Reuse Existing Content to Make a Chatbot
This blog discusses how content can be included when creating a chatbot for your business or industry. The article goes over the definition of a chatbot, examples, and a step-by-step guide to creating an intelligent chatbot using existing content.
https://www.madcapsoftware.com/blog/reuse-existing-content-make-chatbot/
How to Write Instructions for Use
Create Online Help Documentation
Are you Confused?
What is it like to be the jack of all trades but the master of none?
Is it fun?
It is rewarding?
These are the questions that come to mind as I am writing this.
There are many things that I have tried throughout my “professional life” such as technical writing, analysis, cryptologist, instructional system design, trainer, curriculum developer, business owner, doctor, and even program manager.
However, to be a “Master” I can safely say that I have not accomplished any.
Experts say that to become a “Master” you must work on a profession for at least 10,000 hours which by my calculations is at least five years or so.
Listening to a couple of my favorite podcasts, “Leadership Next” by Alan Muray and Ellen McGirt at Fortune and “The Futur” by Chris Do, guests who are “Masters’ in their skills are interviewed every week, which is something I admire.
Listening to the interviews you wonder, How do they do that? How can they be dedicated to the same thing for so long? Is it luck? Is it passion? Is it both?
These are questions that I ask myself each day.